UR TOC Coordinator
Job Description
Our Mission: Provide the best value in health insurance and related health services to improve the quality of life for Arizonans.
Our Vision:
Inspire health in Arizona as the trusted leader in delivering affordable, innovative healthcare solutions.
Our Benefits: Our benefits provide work-life balance and the flexibility you need to be your best. We offer comprehensive medical, dental, and vision coverage; a 401K savings plan; paid holidays and vacations; and much more!
Position Purpose:
The Transition of Care Coordinator contacts the members upon discharge to insure a safe discharge. The TOC Coordinator will follow up with the member to ensure that all discharge orders have been filled, PCP follow up appointment has been scheduled.
Requirements:
- Telephonic contact with the members within 3 business days of discharge notification
- Facilitate completion of all discharge orders that have not been completed
- Complete TOC surveys
- Complete LACE tool
- Obtain data needed for the Medication Reconciliation
- Follow up with member up to 30 days post discharge based on LACE tool scoring
- Assist UR Staff as needed
- Other duties as needed within the UM Department
Education / Experience / Other Requirements
Education:
- High School Diploma
Years of Experience:
- Previous Discharge planning experience preferred
- Previous Medicaid/Medicare experience preferred
Specialized Knowledge:
- Strong knowledge of care management and care coordination
- Proficiency in computer and technology utilization required, including, but not limited to: care management software, data-analytics software, Microsoft Office Products (Outlook, Excel, Power Point, Word, Visio)
Skills & Abilities:
- Ability to work with multiple members and prioritize adhere to deadlines/time frames
- Complete tasks with little supervision
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
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