Job Description

Our Mission:  Provide the best value in health insurance and related health services to improve the quality of life for Arizonans.

Our Vision: 

Inspire health in Arizona as the trusted leader in delivering affordable, innovative healthcare solutions.

Our Benefits: Our benefits provide work-life balance and the flexibility you need to be your best. We offer comprehensive medical, dental, and vision coverage; a 401K savings plan; paid holidays and vacations; and much more!

Position Purpose:

The Help Desk Technician II participates as a key team member of the Help Desk in a fast-paced, dynamic, and growing organization. The Help Desk Technician II use their knowledge, services, and policies to assist customers with inquiries, complaints, or problems.


  • Manage personal daily workload and adjusts priorities.
  • Create and address Help Desk tickets.
  • Answering inbound calls to the Help Desk phone queue.
  • Escalating requests to senior Help Desk technicians as needed.
  • Supports other Help Desk technicians in the areas of customer service and technical support
  • Communicates effectively with team members and Information Systems management.
  • Maintains and monitors adequate and accurate inventory.
  • Assists end-users with technical issues related to Information Systems services.
  • Ensuring the proper operation of end-user equipment, including standard workstations, laptops, printers, telephones, and tablets.
  • Troubleshooting to resolution a wide variety of user, application, and hardware issues.
  • Performs desktop imaging and application deployment.
  • Developing processes and tools to maximize Help Desk's efficiency.
  • Participate in a 24x7 after-hours call rotation.
  • Assists Systems Administrators with projects and tasks as required.
  • Create and maintain documentation.

Education / Experience / Other Requirements


  • High school diploma or GED equivalent
  • Associate or technical diploma preferred

Years of Experience:

  • Three years of progressive Help Desk experience


  • CompTia preferred
  • Microsoft product preferred

Specialized Knowledge:

  • In-depth knowledge of Information Systems support of Windows 7, Windows 10, and Microsoft Office.
  • Strong foundation in network fundamentals: TCP/IP, DNS, DHCP, etc.
  • Highly organized and with ability to analyze from technical, end-user, and business perspectives
  • An ability to perform under pressure and meet deadlines
  • Exceptional customer service, active listening, and verbal and written communication skills.

*Position Located in Arizona*

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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