Customer Care Advocate
Job Description
Our Mission: Provide the best value in health insurance and related health services to improve the quality of life for Arizonans.
Our Vision:
Inspire health in Arizona as the trusted leader in delivering affordable, innovative healthcare solutions.
Our Benefits: Our benefits provide work-life balance and the flexibility you need to be your best. We offer comprehensive medical, dental, and vision coverage; a 401K savings plan; paid holidays and vacations; and much more!
Position Purpose: The Customer Service Advocate provides "best-in-class" customer service to members and providers, including completing all necessary requests, documenting all calls, completing all forms, answering phones, and meeting monthly goals.
- Answer phones promptly, in professional tone, and appropriately responds to member inquiries or requests while maintaining performance measures
- Greet caller accurately and appropriately, according to established protocol
- Use standard closing accurately and appropriately to end call in a positive manner
- Answer and document all calls appropriately and timely
- Verify HIPAA-required information for members and providers
- Supply accurate information/answers, actively engage in member conversations to assist with needs
- Maintain professional in all communication with members, co-workers and external vendors
- Ensure members receive effective and efficient support
- Assist members with form completion, complaint investigations and cross-department warm transfers
- Achieve and maintain high customer satisfaction
Education / Experience / Other Requirements
Education:
- High School Diploma or equivalent GED preferred
Years of Experience:
- At least one (1) year customer service preferred
- At least one (1) year in call center environment preferred
Specialized Knowledge:
- Microsoft Office (Word, Excel)
- Proficient computer skills, typing, and multi-systems navigation
- Excellent verbal and written communication skills
- Active listening skills, highly empathetic, conflict resolution skills
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online