Job Description

Location: Health Choice Management Co.
Posted Date: 9/23/2020

Position Purpose: The Customer Service Advocate provides “best-in-class” customer service to members and providers, including completing all necessary requests, documenting all calls, completing all forms, answering phones, and meeting monthly goals.

  • Answer phones promptly, in professional tone, and appropriately responds to member inquiries or requests while maintaining performance measures
  • Greet caller accurately and appropriately, according to established protocol
  • Use standard closing accurately and appropriately to end call in a positive manner
  • Answer and document all calls appropriately and timely
  • Verify HIPAA-required information for members and providers
  • Supply accurate information/answers, actively engage in member conversations to assist with needs
  • Maintain professional in all communication with members, co-workers and external vendors
  • Ensure members receive effective and efficient support
  • Assist members with form completion, complaint investigations and cross-department warm transfers
  • Achieve and maintain high customer satisfaction

Education / Experience / Other Requirements


  • High School Diploma or equivalent GED preferred

Years of Experience:

  • At least one (1) year customer service preferred
  • At least one (1) year in call center environment preferred

Specialized Knowledge:

  • Microsoft Office (Word, Excel)
  • Proficient computer skills, typing, and multi-systems navigation
  • Excellent verbal and written communication skills
  • Active listening skills, highly empathetic, conflict resolution skills

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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